hai my dear fnd how r u today
On 26/06/2012, Rajesh.Kannoly <rkannoly@gmail.com> wrote:
> ---------- Forwarded message ----------
>> Subject: Railway Complaint
>>
>>
>>
>>
>>
>> From M.V.Ramana Murthy ,*
>> Incident 1 *
>> It happened few months back. We were traveling and me & family were
>> waiting in the A/C waiting room at Secunderabad Station. The attached
>> bathroom was not clean and was giving bad smell. Added to this
>> discomfiture, the bathroom door was not closing tight, and I also
>> observed
>> that shutter was not closing tight because of faulty door closer. I
>> complained to the attendant .
>>
>> I also sent an SMS " The bathroom of A/C waiting room on platform No 1
>> of
>> Secunderbad Station is dirty and stinking. Pl arrange cleaning . Also the
>> door is not closing properly". After few minutes we left the waiting
>> room
>> as our train arrival was announced. Within few minutes I received text
>> reply from Railways, giving an Id No and that action will be taken .
>> After
>> few hours I received a message that the bathroom has been cleaned .
>> After
>> ten days I received another message that the faulty door has been
>> repaired
>> and thanking me.
>> *
>> Incident 2*
>> Recently on 24 th October I and my wife were traveling by Hyderabd Ajmeer
>> Express on our Rajasthan trip. Next day morning, I noticed there was no
>> water in the bathroom and the taps are all dry, whereas our journey will
>> continue and we will be reaching our destination ( Bhilwara near Ajmeer)
>> after another 18 hours. I was worried that it is going to be a miserable
>> time to travel without water. Water or No water, people will continue to
>> use the bathrooms and the stink will become unbearable. I complained to
>> the
>> Conductor. I also sent a SMS "Traveling in the A1 compartment of
>> Hyderabad
>> Ajmeer express train No 12720. No water in the bathrooms . Pl arrange.
>> Also
>> replace leaking valves else problem repeats." Pat came the reply" Your
>> reference id is 1110250019. For status visit
>> *www.scr.indianrailways.in*<http://www.scr.indianrailways.in/>.
>> or SMS as STATUS<SPACE><id> TO 8121281212 . Thanks for registering
>> complaint " .
>>
>> After about 20 minutes I received message that water will be filled at
>> the nearest Railway station having water filling facility. At Itarsi
>> station, water was filled and we had no problem . After about a week I
>> received another message that the faulty valves have been replaced . It
>> was
>> amazing.
>>
>> I am thankful to the Railway authorities for introducing a system where
>> one can complain from a running train even and doubly grateful that they
>> have acknowledged the complaint and attended.
>>
>> I collected this help line number from the Railway waiting room !
>>
>> Many times while traveling by train we are put to unexpected
>> inconvenience, we react by cursing and criticizing. No other response. Of
>> course once we reach our destination we just forget.
>>
>> There is no use in cursing the darkness around you, do light a candle
>> however small it be, it gives an inspiration and ten more candles will be
>> lit . The process continues reducing the darkness.*
>>
>> The Railway Number to which you can SMS is 8121281212 . Please pass on
>> this message to your friends and it may help some one in need including
>> you
>> .*_________________________________
>>
>>
> "Apologizing does not mean that you are wrong and the other one is right...
> It simply means that you value the relationship much more than your ego"
> * Rajesh kannoly*
> * Find me on*
> * <http://groups.google.com/group/4u4_ever> **
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>
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> <http://www.orkut.co.in/Main#Community?cmm=108114430> *
>
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